FAQs

To track the status of your refund, kindly refer to your confirmation email that you have received from us.

Once we receive your return, please allow us 3-5 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.

If any custom pet QR CODE you receive differ materially from what you created at QRCODE MYPET, if the goods are otherwise flawed, then you may return the custom goods for a full refund, within 15 days of receiving your custom order. All we ask is that you notify us before returning any goods to ensure that your return is handled quickly and accurately.